Professional Broadcast Supply offers a 14 DAY DEFECTIVE EXCHANGE / RETURN POLICY for products purchased directly from probroadcastsupply.com, on an approved case by case basis, provided that the product is returned in the original "SEALED, UNOPENED BOX. If item is defective we will work with you to get a replacement once item has been returned. ProBroadcastsupply.com will deduct up to a 25% restocking fee (but no less than 20%) from the price of any merchandise returned if item is not defective. Shipping charges are not refundable on returned merchandise.
Professional Broadcast Supply will refuse any returned merchandise if items are not returned in the original “SEALED, UNOPENED BOX”.
Customers are responsible for insuring each return and all carrier shipping charges on the return. probroadcastsupply.com will not accept returns via any other carrier other than UPS or Fed Ex. Customer will e-mail the tracking number to [email protected] within 24hrs of return pickup.
Due to various manufacturer restrictions and polices on merchandise returns, all sales are final. Customers must contact the manufacturer directly for product repairs or replacements:
All items being returned must get a return authorization number within 14 days of receipt of the item and prior to being shipped back. There is up to a 25% restocking fee on returned orders (no less than 20%) and shipping charges are not refundable. Shipping charges must be pre-paid otherwise shipments will be refused. All items will be inspected to insure the product is returnable. Once approved for return the credit card will be credited the cost of the item excluding the shipping charges a restocking free. No returns will be accepted after 14 days of receipt. Customer assumes full responsibility for any return shipping.
Receiving Incorrect Merchandise: Please email [email protected]. Please indicate "WRONG ITEM RECEIVED" in the subject line and let us know the item and item identification code of the product you did receive. We will immediately check it against stock and take care of any miss-ships that are sent. This is very very rare as all items are scanned at the time of shipment to double check the item against the order.
Defective or DOA Merchandise Exchange:
In cases where the item is defective we (in most cases) will provide a pre paid shipping label for exchange of defective merchandise. Defective merchandise can only be exchanged - for the same item. Items will be inspected at time of return. Please inspect and test your items immediately, as we only accept returns for 14 days after you receive your item.
If the item appears to have obvious damaged by the carrier, immediately tell the driver you do not want to receive this package or we cannot file a damage claim. If a package looks suspiciously damaged, you can tell the driver to wait, and open it to make sure the contents are not damaged and if they are damaged refuse the package.
Custom Items (ie. Cables, Wall Plates, Rack Panels) May Not Be Returned. Bulk Cable Cut to Order by the foot is non returnable, nor are Electrical Components, Connectors or Adapters which have been Installed and/or terminated. Any returns over 30 days are subject to refusal (must be in resellable condition). Special Order, Non-Stock items and Drop Shipped items from Professional Broadcast Supply's manufacturers or suppliers may be subject to vendor restocking fees in addition to ProBroadcastsupply's. BEFORE returning items for any reason, an RA# (return authorization) must be obtained
International Orders/Shipments: Payment of all shipping costs, duties and taxes are the responsibility of international customer. If items are returned or non-payment of taxes or duties a 25 % return fee will be applied and any shipping fees paid will not be refunded or reimbursed.
Items marked as "Non Returnable" "Non Cancelable" or "Special Order" are not able to be canceled or returned.
Before we reship or refund the claim with the courier must be resolved.